Shipping and Returns
We want you to love your looks as much as we enjoyed creating them! However, if something is just not right, we can process a return, according to the following guidelines:
WITHIN 30 DAYS: Any item(s) purchased online may be returned within 30 days with a proof of purchase. The item must be returned in its original condition, with all tags and labels intact.
BEYOND 30 DAYS: Unfortunately, we can’t offer you a refund or exchange if it is beyond 30 days since your purchase.
*PLEASE NOTE* Purchases made on our Baciano website must be returned to a Baciano distribution center and cannot be returned to a retailer. Our retail partners are independent stores and cannot accept merchandise purchased online.
Baciano Fashion does not accept returns for the following merchandise:
- All altered, washed or worn merchandise
- Returned merchandise without tags intact, or received 30+ days after the original delivery date will not be accepted.
- Please note items reduced 50% or more are considered final sale and are not eligible for return.
You will need your Zip/Postal Code and email to fill out the return form.
- Submit the return request online.
- An authorization number will be emailed to you.
- Print it the return label and repack the merchandise in the original packing materials.
- Place the prepaid shipping label on the outside of the package and drop off at the carrier that is on the return label. Please note that $10 return shipping freight is a flat fee and will be deducted from the refund credit.
- Baciano is not responsible for lost packages.
- Holiday orders placed from December 1st to December 31st are eligible for return up to January 15th of the following year. Please note items reduced 50% or more are considered final sale and are not eligible for return.
Send your merchandise back via insured mail to the following address:
IN THE USA:
Baciano Online Returns
1115 S Los Angeles St 3rd Floor
Los Angeles, CA 90015
We do not accept C.O.D. deliveries. We recommend that you use a postal service that insures you for the value of the goods. Please save your tracking number. The goods are your responsibility until they reach our facility. We will do our utmost to process your return within 14 days of receipt.
Refunds
Within 3-5 days of receiving your return merchandise, we will issue a refund (excluding shipping costs) to the original method of payment. A confirmation email will also be sent once the return has been completed.
Exchanges
If your items are defective or damaged, we will replace items, free of shipping charge. However, if you need to exchange an item for a different size or style, please note that return shipping fees are not included. Please return your unwanted items by following the return instructions to the address above. Please let us know what items you want to exchange for.
PLEASE NOTE:
Once your order has been shipped, Baciano is no longer responsible or liable. Baciano is not responsible for lost, stolen, delayed, or damaged packages. We are not responsible for delivery errors via carrier, or incorrect shipping info. If your shipping information was filled out incorrectly, please email us immediately. If you have any issues with shipping, you can contact customerservice@bacciinc.com and we will do our best to assist you.