RETURNS AND EXCHANGES

Feel free to try it on. Every style we make is crafted with care and we’re proud of our high standard of quality.
We understand if your new purchase doesn’t work out the way you imagined, so we’ve made the return process as easy as 1, 2, 3.
Please read our return policy below before getting started.

 

WHAT IS THE RETURN POLICY?

Items purchased online can be returned within 10 days of the purchase date. Clothing must be unworn, unwashed, and undamaged with the original tags still attached. Returns that do not meet this description are not eligible for a return.

 

Please Note:

The original shipping charges for any orders are not refundable. If an item or an order was shipped for free, a flat fee of $11 will be deducted from your refund amount. 

Gift cards cannot be returned or exchanged.

–Items purchased from a retailer cannot be returned to the online store. Please contact the Retail store which you purchased the item from.

For Non-Discounted Items – Non-discounted return items may be issued a full refund to the original form of payment. – If using our pre-paid shipping label when returning an item, a flat fee of $11 will be deducted from your refund amount.

For Items Discounted 40% Off or More –Any items discounted 40% off or more are eligible for either an exchange or a refund via electronic gift card. –Electronic gift cards never expire and are valid for use on our online store. –If using our pre-paid shipping label when returning an item, a flat fee of $11 will be deducted from your refund amount.

 

WHAT IF I PURCHASED FROM A RETAILER?

Items purchased from a retailer cannot be returned to the online store. Please contact the original store that you purchased the item from.

 

HOW DO I EXCHANGE AN ITEM?

Items purchased online can be exchanged within 10 days of purchase date.

 

For All Exchange Items.

–All exchange items are eligible for a free return shipping label.

– Please follow the steps at the top of the page to request a return shipping label through us and we will waive the $11 flat fee for return shipping.

– Once we receive your return item(s), we will send out your exchange order at no cost.

–If you would like to ensure the availability of your exchange item(s), please contact customer service to place the item(s) on hold. Items are held for up to two weeks.

–If you have requested an item for exchange that we no longer have in stock, we will contact you via email to notify you.

–If your exchange is an uneven exchange, we will contact you via telephone once we receive your return item and request your payment information for any price differences.

For Expedited Exchange Orders – If you need your exchange order expedited, please contact our customer service line during normal business hours for assistance. – If you are not able to get in contact with customer service immediately, please create a new order with the exchange item(s) and contact customer service for further assistance.

WHAT IF I AM AN INTERNATIONAL CUSTOMER?

International Shipping Information For international orders, duties, and taxes can be due upon delivery. Depending on the country, the duties and taxes can vary. Unfortunately, we do not have control of any country-specific tariffs and duties imposed on any orders by your respective government. You will be responsible for all duties and taxes imposed on your order. We are legally responsible by Border Agencies to show the original price of any of the item(s). International orders will be delivered to your local post office and sent through U.S. Postal Service. If a package was left at customs, or a wrong address was provided with the order information, the customer will be responsible for reshipment costs. International Return Policy.

– Unfortunately, international orders are not eligible for free returns due to the cost involved with duty, taxes, and shipping

– Please send back any items to our shipping address using any trackable shipping method of your choosing

– Once we receive your return item, we will issue a refund or an electronic gift card

– We currently do not accept exchanges for international orders

– For exchanges, please place a new order with the item you’d like exchanged and return your original item

– International shipping charges are non-refundable

 

WHAT IS YOUR HOLIDAY RETURN POLICY?

We have extended our return policy for the holiday season. Purchases made from November 24th through December 31st may be returned or exchanged through January 15th of the following year or within 30 days of delivery (whichever date is later).

 

WHAT IF MY ITEMS ARE DEFECTIVE OR DAMAGED?

If you have received a defective or incorrect item, please contact customer service for assistance.

 

HOW LONG WILL IT TAKE FOR MY RETURN OR EXCHANGE TO BE PROCESSED?

Please allow up to a week for processing of return and exchanges from the time it is received. You will receive an email notification once the return has been completed.

 

HOW DO I MAKE AN ADJUSTMENT TO AN ORDER I JUST PLACED?

If you just placed an order online and need to make a correction or adjustment, please contact us immediately at our customer service line or email address. If you just placed an order with an incorrect billing address, please contact your credit card company immediately to ensure if the payment could possibly be rejected.

 

WHAT IF MY ORDER IS RETURNED TO SENDER?

If the mailing address was entered incorrectly when the order placed, the customer will be responsible for reshipment costs. For international orders: If the package was left at customs, or a wrong address was provided with the order information, the customer will be responsible for reshipment costs. Contact customer service immediately to update the mailing address, and resolve any reshipment costs, so we may have the ability to resend upon immediate receipt.

 

AN ITEM IS NOW ON SALE. DO YOU OFFER PRICE ADJUSTMENTS?

Prices are subject to change. We reserve the right to change the current advertised price. Special offers cannot be applied to previous purchases and cannot be combined with any other discount offer.

 

WHY ISN'T MY DISCOUNT CODE WORKING?

Discount codes can not be used in combination with sales, promotions, or other codes. This includes the VIP first purchase code.

 

MAIL PACKAGE TO:

Baciano

Retail Returns Department

1114 Los Angeles St., Ste. 4A

Los Angeles, CA 90015

Pack and seal your return merchandise securely and include your invoice or order number. Upon receiving the return, we will credit your account within 7 business days.

 

Should you have other questions, feel free to contact us.

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