baciano frequently asked questions
FIT & CARE OF PRODUCTS
HOW DO YOUR SIZES RUN?
The Baciano sizing chart can be found here. Our clothing is made in a European style, which means that it is more fitted. We recommend ordering a size up for more room. Jackets and sweaters tend to run a bit larger to allow for extra layering. If you are still unsure of what size to order, please contact Customer Service at 1-213-747-1999 for further assistance.
WHEN I CLICK ON A SPECIFIC ITEM, I CAN’T SEE ANY SIZES LISTED.
If there are no size options available or it reads “Out of Stock,” that means the item may be sold out. We do not restock any items. The only way an item becomes available again is if we receive returns.
HOW DO I WASH MY BACIANO ITEM?
Please see inside tag of any garment for wash instructions. For our sweaters, please wash gently in cold water and lay flat to dry. See our GARMENT CARE page.
WHAT IS YOUR RETURN/EXCHANGE POLICY FOR RETAIL PURCHASES ON BACCIINC.COM?
Returns and exchanges can be made within 10 days of purchase date. Items must be unworn, unwashed, and undamaged with the original tags attached. Please review our full return policy here.
HOW DO I RETURN AN ITEM?
Before returning any items in your order, please be sure to review our return policy here.
Non – Discounted Items: If your return items were purchased at full price, they are eligible for a refund back to the shipping will be deducted from your refund and the remaining will be credited back to the original form of payment.
Discounted Items: If your purchase was discounted at 40% off or more, it is eligible for an exchange only. Once we receive your return item, we will process your return as indicated on your return form and an $11 flat fee for return shipping will be deducted from your refund.
HOW DO I EXCHANGE AN ITEM?
All exchange items are eligible for a free return shipping label. Once we receive your return item we will send out your exchange order at no cost. If your exchange is an uneven exchange, we will contact you via telephone once we receive your return item and request your payment information for any price differences. If you would like to ensure the availability of your exchange item, please contact customer service to place the item on hold. Items are held for up to two weeks. If you need your exchange order expedited, place a new order for the item you’d like to exchange and return the original item for a full refund. If your original order had a discount, please contact Customer Service and we would be happy to place the order over the phone and include your discount.
CAN I SEND BACK ITEMS FROM DIFFERENT ORDERS?
Yes, you are more than welcome to combine items from different orders in your return package. Please be sure to include the corresponding order numbers for each item inside the package. Also, include our return form for each order for better understanding for when we receive your return.
I SEE THAT MY RETURN HAS BEEN DELIVERED. WHEN CAN I EXPECT IT TO BE PROCESSED?
Please allow up to 7 business days for your return or exchange to be processed. Once we have processed it, you will receive an email containing a refund notification or a tracking number for your exchange. If you are receiving a refund, it can take several business days to reflect on your account. This varies depending on your financial institution.
I PURCHASED AN BACIANO ITEM AT A RETAILER. AM I ABLE TO RETURN IT TO YOUR ONLINE STORE?
We do not accept returns or exchanges that were purchased from a retailer. Please return these items back to the retailer you originally bought them from.
I RECEIVED A DAMAGED/DEFECTIVE/INCORRECT ITEM. WHAT DO I DO?
We are so sorry that you received an order in error. We are happy to get this corrected for you as soon as possible. Please contact us and we would be happy to assist you and get your corrected item shipped out as fast as we can.
MY PACKAGE DID NOT COME WITH ANY RETURN INSTRUCTIONS OR FORM. HOW DO I RETURN AN ITEM?
Please follow the instructions here. From there it will send us a notification for a RMA form. Unfortunately, You are responsible for return shipping charges.
HOW CAN I TRACK MY ORDER?
Once we have shipped your order, you will receive a shipping confirmation email containing your tracking information. It will be sent to the email that you used to make your purchase. Please email us (email@example.com) if you are having trouble locating your tracking information.
I CHOSE 2ND DAY OR NEXT-DAY SHIPPING AS MY FORM OF SHIPPING AT CHECKOUT. HOW COME MY ORDER HAS NOT ARRIVED IN THAT AMOUNT OF TIME?
These forms of shipping are based on business days. We are open Monday thru Friday, 9 A.M to 5 P.M. Please account for the weekend, as they are not considered for shipping times.
WHAT HAPPENS IF MY ORDER IS UNDELIVERABLE?
When a package is deemed undeliverable, your package will be sent back to our offices. Please contact us if you would like your order re-shipped with a different address.
HOW CAN I MAKE CHANGES TO MY ORDER?
Please contact us quickly if you would like to make any changes to your order. We are unable to make changes to your order once your order has shipped.
CAN I USE MULTIPLE PROMO CODES ON ONE ORDER?
Unfortunately, we do not allow more than one discount code to be applied to an order.
I FORGOT TO APPLY MY DISCOUNT CODE AT CHECK OUT. HOW DO I APPLY IT?
Please contact us as soon as possible and we would be happy to apply it to your order and refund you for the difference. Once we refund you, you will receive a refund notification email. Please allow several business days for your refund to reflect on your account.
I JUST RECEIVED A DISCOUNT CODE. CAN I APPLY IT TO AN ORDER I PLACED LAST WEEK?
Unfortunately, we do not offer retroactive discounts towards an order you’ve already placed.
AN ITEM IS NOW ON SALE. DO YOU OFFER PRICE ADJUSTMENTS?
Prices are subject to change. We reserve the right to change the current advertised price. Special offers cannot be applied to previous purchases and cannot be combined with any other discount offer.
WHY HAVEN’T I RECEIVED ANY CONFIRMATION EMAILS?
If you have not received any confirmation emails regarding your order, exchange, or return, it could be one of two things: First, check your spam/junk folders for an e-mail from us. Depending on your e-mail provider, certain email can be filtered into these folders. If you cannot find an e-mail from us, the e-mail attached to your order could be incorrect. Please contact Customer Service if you are having issues receiving any e-mails from us.
WHAT ARE MY PAYMENT OPTIONS?
Baciano proudly accepts Visa, MasterCard, American Express, Discover, and PayPal.
WILL MY CREDIT CARD BE CHARGED IMMEDIATELY?
Yes. We will charge your account immediately through the payment gateway.
I WOULD LIKE TO PLACE AN ORDER BEFORE A HOLIDAY. WHEN IS THE BEST TIME TO PLACE THE ORDER?
It would be best to place the order before 12 pm (PST). The package will also be shipped within the day unless otherwise specified.
WHY DON'T YOU GUARANTEE SHIPPING?
We can only guarantee what is in our control. We place our faith and trust in our shipping providers, but cannot guarantee their performance.
DO YOU SHIP INTERNATIONALLY?
Yes, at the time of purchase it will ask you to specify your country which you want the item(s) to be shipped.
WHAT SHOPS CARRY BACIANO?
We have retailers that carry our clothing all over the world. Please visit our “Contact Us” at the top of the page. Ask us what area you would like to know where the retailer is.
WHAT IF I’M NOT ABLE TO FIND A SPECIFIC BACIANO ITEM ON THE WEB OR IN A STORE?
If you are unable to find a particular item, please contact us and we will be able to check the availability of the item from our online store.
WILL YOU MAKE MORE OF THE SOLD OUT STYLES?
Due to the collectability and uniqueness of our garments, we try to keep our collection small each season and usually do not reproduce products.
WHY ISN'T MY DISCOUNT CODE WORKING?
Discount codes can not be used in combination with sales, promotions, or other codes. This includes the VIP first purchase code.
Should you have other questions, feel free to contact us.